Practice Charter

How can we help you?

• You will be received by named staff, who will be courteous and efficient. They will be trained for the position they hold with the practice.

• The telephone will be answered promptly and your request dealt with as swiftly as possible.

• Waiting times will be kept to a minimum, and if there is an unforeseen delay, you will be kept informed.

• The waiting room area will be kept warm, clean and tidy with sufficient reading material.

• Repeat prescriptions will be ready 2 working days after they are requested.

• Complaints should be addressed to the Practice Manager and will be directed and investigated as necessary and appropriate action taken to rectify the situation. The complainant will receive a prompt written reply.

• Confidentiality will be respected at all times.

• Professional health care workers within the practice will have access to patients records at an appropriate time.

How you can help us?

• If more than one patient needs to be seen, please book one appointment per patient.

• If you are unable to keep your appointment please inform us as soon as possible.

• Arrive on time for your appointment.

• Home visits are only to be requested when the patient is unable to attend the surgery. Ideally make requests for visits before 10am.

• Requests for late visits are only for urgent cases only, not routine problems.

• Please try to keep children under control in the surgery.

• We ask that patients treat staff and doctors with courtesy and respect. The job of a receptionist can be difficult; our staff are trying to do their best for you