They want to be sure that all health care services are providing good quality, safe care where you are respected and involved in decisions. That the staff have the right skills to their job properly and that organisations regularly check the quality of their services.
When an inspection occurs at a GP practice patients will often be asked their views and opinions about the practice and the care they receive. The CQC inspectors will observe how each practice runs, how staff interact with patients, the protocols and procedures that are in place. They are likely to want to see a sample selection of anonymised medical records to check the way we treat patients and the way we document this in the records.
For more information about the Care Quality Commission and what you should expect from a GP practice then look at the following documents: