Frequently asked questions about Coronavirus
IS HONLEY SURGERY OPEN?
Yes! Honley Surgery is currently open and we are working extremely hard to continue to give high quality medical care. However we are currently working a little differently to normal therefore we are asking that our patients DO NOT enter the surgery unless it is absolutely necessary, this includes to book appointments. If there is anything that you need then please contact us by telephone on 01484 303366 or click HERE to submit an E Consult to which we will reply before the end of the next working day.
I AM 13-19 YEARS OLD AND I AM WORRIED ABOUT MY MENTAL HEALTH
Please click the below link to view useful information aimed to support 13 - 19 years old's during the current covid-19 pandemic:
HOW DO I CONTACT THE SURGERY AND HOW WILL THE SURGERY CONTACT ME?
The surgery has temporarily suspended all pre-booked appointments and online bookings. We have moved to a fully telephoned triaged system. This means that if you wish to make an appointment you will need to telephone the surgery first on 01484 303366. Please do not come in to the surgery to make an appointment.
Please note this does not apply to INR appointments, these are still going ahead. If you would like to rearrange or cancel your INR appointment please phone 01484 355014
If the surgery needs to contact you it is likely that we will use our text messaging service more frequently over the coming weeks as this is an instant way to keep in touch with you. If we telephone you from the surgery it may appear as an unknown number on your phone, therefore if you are expecting a call from us please make sure you have your phone available to answer.
CAN I GET A TEST FOR CORONAVIRUS AT HONLEY SURGERY?
Unfortunately testing is not available at Honley Surgery. Please click HERE to visit the NHS test & trace website or phone 119 to see if you are eligable to have a test.
HOW DO I ACCESS HEALTHCARE?
If you have a new continuous cough and/or a high temperature (37.8 degrees or above) and/or a loss in taste or smell then you are advised to self-isolate at home. You should not go to a GP, pharmacy or hospital. You should only call 999 if you are seriously unwell and feel it is a medical emergency.
Please click HERE to book a test or call 119 test & trace service.
Please click HERE to access regularly updated information and the latest NHS advice.
If you need to seek medical advice then please click HERE to access 111 online.
WHY HAS THE SURGERY CHANGED THE APPOINTMENT SYSTEM AND ACCESS?
This has been done to promote the need of social distancing which is especially important for doctors surgeries. Patients and staff have the potential to spread the virus to each other who can then go on to infect others, some of whom will be vulnerable to infections. In addition we may have staff members that need to self isolate which will lead to gaps in service provision.
We will try to deal with as many queries as possible over the phone and some routine work such as chronic disease reviews may need to be postponed but we will continue to do as much of our usual work as possible and are looking to do this without you needing to come into the surgery wherever practical. Of course some of our patients may have to come to the surgery during the next few weeks either for routine care which cannot be postponed for example childhood immunisations and others will need to be seen with more urgent illnesses.
We have processes in place to ensure that our staff know who needs to be seen and what can be deffered. These decisions have been made by doctors, nurses and other members of our clinical team, so please do not hold the reception staff accountable for this.
WHAT WILL HAPPEN IF I DO NEED TO COME TO THE SURGERY AND WHY?
If you do need to come to the surgery we have systems in place to prioritise your safety and the safety of our staff. We aim to keep anyone who has any possible symptoms or signs of any general infection away from others and therefore we have a special appointment system in place for these patients therefore they will not be sitting in the general waiting areas, we have a designated red area for these patients.
Our staff may need to wear protective equipment during your consultation such as gloves, a gown and a face mask. Please do not be alarmed by this. If you are bringing a child it may be helpful to warn them of this in advance.
Please do not approach reception unless absolutely necessary and on arrival please wash your hands and use the hand gel available.
HOW CAN I ORDER MY MEDICATION?
If you already order your prescriptions online then please continue to do so in the usual way. If you do not already use electronic prescribing it is quick and easy to set up via the NHS App, please click HERE to do this. If you are unsure how to do this then please ask a relative to do this for you. This is the safest and most efficient way to get your prescriptions to you.
If this is not possible then please contact the surgery for further advice.
Please allow 3 working days for us to process your prescription requests.
WHAT MEDICATION CAN I ORDER?
Current medical advice for patients with long term conditions is to continue taking your usual medication as normal unless advised to stop by a healthcare professional. In line with government guidelines we respectfully ask that you DO NOT request extra quantities of your medication. We will continue to process prescriptions promptly.
CAN I REQUEST A MEDICAL CERTIFICATE (SICK NOTE)?
There have been some recent changes to the medical certificate and benefit systems to ease pressures for both users and service providers during these busy times. Remember that you can self -certify for up to 7 days.
Click HERE to see the latest government advice regarding current guidance for all claimants during the coronavirus outbreak.
111 are also providing an easy online service to obtain certificates if you are isolating due to reasons relating to coronavirus. Click HERE for more information.
CAN I REQUEST FOR NON NHS WORK FOR EXAMPLE INSURANCE REPORTS?
It will be very unlikely that we will be able to process these types of requests at this time due to our volume of workload and prioritising patient care, this is also following advice we have received from local bodies.
I (OR MY CHILD) HAVE A NEW COUGH, FEVER OR LOSS OF TASTE/SMELL BUT I THINK I CAN LOOK AFTER MYSELF, IS THIS OKAY?
I (OR MY CHILD) HAVE A NEW COUGH OR A FEVER AND I HAVE A MEDICAL EMERGENCY AND NEED TO CALL AN AMBULANCE, WHAT DO I DO?
Dial 999 and inform the call handler you have been self isolating because of a cough/fever and follow their instructions.