We aim to deal with any complaint sensitively and to resolve any problems as soon as possible, either with the people concerned or by making any appropriate changes to our services.
In all circumstances we find it most productive when people with any concerns raise them directly with us.
For more information about our complaints procedure, please have a look at our complaints leaflet, or for more detailed information, have a read of our complaints policy.
If you wish to provide feedback or express a concern, your GP practice is the first point of contact. However, if you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS West Yorkshire Integrated Care Board (ICB). The ICB is responsible for overseeing GP services in West Yorkshire, and you can find a feedback form by clicking this link:
https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice